FAQs

Find answers to common questions about orders, shipping, and payments.

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

We offer FREE shipping on orders over $50 across Australia.

For orders below this amount, a small shipping fee will be calculated at checkout based on your location.

All costs are clearly displayed before payment — no hidden fees.

How long will delivery take?

Orders are processed within 1–2 business days.

Estimated delivery times:
- Major cities: 2–5 business days
- Regional areas: 3–7 business days

We ship from our Australia warehouse to ensure fast delivery.

What exactly happens after ordering?

Once your order is placed:

1. You will receive an order confirmation email
2. Your order will be processed and packed
3. A shipping confirmation with tracking details will be sent
4. Your order will be delivered to your address

You can track your order anytime using the tracking link.

Do I receive an invoice for my order?

Yes. A digital invoice will be sent to your email after your purchase.

If you need another copy, feel free to contact our support team.

Can I return my order?

Yes. You can request a return within 14 days of receiving your order.

Items must be unused and in original packaging.

Please refer to our Refund & Returns Policy for full details.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Payment is taken immediately after you complete your purchase at checkout.

All transactions are securely processed using trusted payment providers.

What payment methods do you accept?

We accept:

- Visa
- Mastercard
- PayPal
- Aftterpay

- Zip

 

All payments are secure and encrypted.

What should I do if I receive a damaged or wrong product?

Please contact us within 48 hours of receiving your order.

Include:
- Your order number
- Photos of the item

We will arrange a replacement or refund as quickly as possible.

Can I change or cancel my order?

Orders can be changed or canceled within a short time after placing them.

Please contact us as soon as possible.

Once the order has been shipped, changes may no longer be possible.

What is package tracking in my orders?

Once your order is shipped, you will receive a tracking link via email.

You can use this link to monitor your delivery status in real time.